FAQ

Are there any social activities provided?

Our Therapeutic Recreation team will meet with you upon admission to identify your leisure time interests and recommend options suitable to your needs and interests. Our monthly activities/wellness calendar offers you a variety of programs to choose from.

When are the scheduled meal times?

Our dining rooms are open for breakfast from 8am-9:30am, for lunch from 12pm-1:30pm and for dinner between 5pm-6:30pm. You may also choose to dine in your room. In-room dining hours are the same as the dining room.  An always available menu is offered in addition to our daily menu for both dining room and in-room dining.

Is there laundry service at Stone?

Yes, we will take care of washing clothes during your stay at Stone Rehab. If you would prefer to do your own laundry, please let the staff know.

Can my family or friends bring my pet for a visit?

Please speak to our Therapeutic Recreation team for special requests for pet visits.

Can my family or friends eat with me in the dining room?

Yes, any visitors may eat with you in the dining room. To order a guest meal, please call 496-1135 and speak with one of our Nutrition Care team members.  Visitor meals can be charged to your account.

Can my family or friends bring food from home during my stay?

Before your friends or family bring food, please check with the nursing staff or nutrition care staff to ensure that the food items are in accordance with the diet prescribed by the physician. Food brought from outside should be labeled, dated and stored in an airtight container and must be stored in accordance with our safe food handling policies.  Please see a Nutrition Care Supervisor with questions.

Do you offer telephone services for patients?

Yes, each suite has a private telephone line. Patients may also use their personal cell phones to make calls.

Is cable television available?

Yes, all of our patient suites have flat screen TVs with over 140 high-definition channels.

Can I come for a tour of Stone?

We always welcome visitors and encourage you to call us today to arrange a tour. We are open 24 hours a day, 7 days a week so we can easily accommodate your schedule.

How do I know if I qualify for Medicare Part A benefits?

You must have a Medicare card that reads “hospital insurance” and must have spent a minimum of three consecutive nights in a hospital. The hospital stay must not have occurred more than 30 days prior to entering Stone. Further, a physician must certify that you need skilled nursing or skilled rehabilitation care on a continuing basis and the need for skilled care must relate to the reason for hospitalization.

What do Medicare Part A and Part B cover?

For any eligible beneficiary needing skilled nursing or skilled rehabilitation consistent with Medicare coverage criteria, Medicare Part A coverage will pay for a semi-private suite, meals, nursing services, rehabilitation services, medications, supplies and durable medical equipment for up to 100 days. For the first 20 days in a nursing home, Medicare covers 100 percent of skilled care. From Day 21 through Day 100, the patient must pay a daily co-insurance rate. Medicare covers days based on medical necessity.

Patients who are eligible for the services covered under Medicare Part B will be responsible for an annual deductible plus 20 percent of the total charges for services such as occupational therapy, physical therapy and speech therapy, as well as medical supplies.

For more information on Medicare, please visit www.medicare.gov.

What is your nursing ratio?

Because of our commitment to quality, our nursing ratios are much improved compared to what one may typically see in a nursing home setting. This way you will get more immediate attention to your needs and recover more quickly.

What are visitation hours?

You can visit anytime. For a nominal fee, you can also dine with your loved one. Our Hoy entrance doors close at 5pm daily, so you will need to use the main entrance to enter after that time in order for us to ensure a quiet environment for our recovering patients.

What is the availability of your rehabilitation department?

Our rehabilitation department is open seven days a week. Based on your progress and insurance coverage, you may be able to get additional time daily for rehabilitation. Once admitted, you will be evaluated by our therapy team and an individualized treatment plan will be developed. Our rehabilitation therapy is provided by Functional Pathways. You can learn more about Functional Pathways by visiting www.functionalpathways.com.

Will my physician come see me?

At Stone, a Medical Director and a team of attending physicians who will oversee your care. One of our physicians will see you shortly after admission.  We also have a wound physician and podiatrist available for consults.  Additionally, our model involves physician assistants available a minimum of five days a week to see you for any issues.

How long can I expect to stay?

Our current average length of stay for Medicare patients is about 11 days and less for managed care patients. This greatly varies depending on your medical condition and complexity of expected recovery.

How do I get accepted at Stone as a patient?

Most of our patients come from the hospital, acute rehabilitation hospitals, skilled nursing facilities or from home. If you’re in a hospital setting, please ask your social worker or case manager to see if you qualify for our rehabilitation services. If you’re coming from home, you must first be approved by your insurance company. Please call our admissions department for assistance at 757-496-1100.

What insurance plans do you accept?

We accept Medicare and we are continually adding new managed care insurance plans. Call our admissions department at 757-496-1100 to find out which plans are accepted. It is important to understand the coverage of your insurance plan and to be aware of any copays that may be involved.

What is included in my stay?

Like other skilled nursing facilities, most all elements of your stay are included; however, you will need to pay for transport to medical appointments.